1. How do you ship HairMax laser devices, hair care products, and accessories?

HairMax laser device orders ship via DPD (with a signature required). All accessories and hair care products ship via DPD or Royal Mail (without a signature required). Please see our full delivery page for more general information on shipping.

2. What are the shipping options on HairMax laser devices? May I expedite my order?

We offer 2 shipping options on all HairMax laser devices. Standard Deliveries are FREE and are delivered in 2 to 4 working days. Next-day delivery service is available at a cost of £5.95 (FREE FOR ALL LASERS) and uses a tracked next-day courier service to make sure it arrives on time. To use this service, orders must be placed by 2:00 PM on any working day. Orders placed on a Saturday or Sunday for next-day delivery will be dispatched on Monday and delivered on Tuesday.

3. How long will it take to receive my HairMax laser device order?

Once the package is released, standard deliveries are delivered in 2 to 4 working days. Next-day delivery service is available at a cost of £5.95 (FREE FOR ALL LASERS) and uses a tracked next-day courier service to make sure it arrives on time. To use this service, orders must be placed by 2:00 PM on any working day. Orders placed on a Saturday or Sunday for next-day delivery will be dispatched on Monday and delivered on Tuesday.

4. Do I have to sign for my HairMax package?

Device orders shipped via Parcelforce require a signature upon delivery unless requested by the customer to be waived before submitting the order. Once the package ships with a signature requirement, we are unable to remove the requirement while in transit. Parcelforcewill make up to 2 delivery attempts before returning the package to the sender.

5. I placed an order several days ago and have not received it yet?

We are very sorry for the inconvenience. Please call the customer service team at 01625 533588, Monday through Friday, between 9 AM and 5 PM, and a HairMax customer service specialist can assist you in tracking your order.